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Privacy Policy

Last adapted 22.06.2018

1. Who are we? 

The following company is responsible for the data processing activities covered by this Privacy Policy:

Eurocentres, Stiftung für Sprach- und Bildungszentren
Seestrasse 247, 8038 Zürich
info [at] eurocentres [dot] com (info [at] eurocentres [dot] com), +41 (0) 44 485 50 40
 
We have also appointed the following company as a representative in the EU:
Eurocentres UK, 56 Eccleston Square, London, SW1V 1PH, United Kingdom
 

2. Which Personal Data Do We Process and for What Purposes?

We process a wide range of personal data for different reasons and purposes. Further information is provided in this section, in possible declarations of consent and, in many instances, in the applicable general terms and conditions, conditions of participation, and additional privacy policies. We generally collect personal data directly from you, e.g. when you transfer data to us or communicate with us. However, personal data may also be collected from other sources, especially in the case of the following data: 
  • information from public registers, e.g. the debt enforcement register;
  • information obtained from private providers such as credit reference agencies, mailing list brokers, data-bases to prevent fraud and money laundering, etc.;
  • information obtained from the internet, the media and media monitoring agencies; 
  • information obtained from online service providers, e.g. providers of web analytics services; 
  • information relating to payment transactions carried out by financial services providers;
  • information obtained from any company you work for, e.g. name, contact details, title, role, etc.;
  • information concerning you that other parties have supplied to us, e.g. in the course of any administrative or court proceedings, or during any interactions with us.
The purposes for which we process personal data concerning you in particular include the following: 
  • communicating with you and with third parties; 
  • providing customer services;
  • providing, managing, backing up and customizing websites, apps, online offers and other infrastructure, e.g. Wi-Fi; 
  • entering into and performing contracts with you;
  • entering into and performing contracts with suppliers, customers and business partners that are connected to you and managing relationships with customers and suppliers;
  • gaining a better understanding of our end customers and their behavior and interests, evaluating and im-proving acceptance levels for our products and services as well as our communications in relation to prod-ucts and services;
  • advertising and marketing, e.g. staging events, conducting competitions, etc. and sending targeted infor-mation and marketing communications by post and electronically (unless the recipient has objected to di-rect marketing);
  • conducting market research and opinion polls;
  • preparing and undertaking corporate takeovers and sales as well as similar transactions;
  • administration and management of IT and other resources;
  • accounting, archiving, training and other administrative purposes;
  • reviewing and improving our internal processes and sharing personal data within Eurocentres;
  • ensuring the safety of our employees and premises as well as areas; 
  • reviewing and meeting legal requirements, including court orders or orders issued by authorities, for com-pliance purposes and for the purpose of detecting and investigating abuses;
  • enforcing our rights and the rights of affiliated companies and defending any claims against us, our employees, our affiliated companies and against our contracting and business partners in court or in relation to the authorities, within or outside Switzerland.

3. To Whom Do We Disclose Personal Data?

Our employees have access to your personal data to the extent required for the purposes defined and for the perfor-mance of the activities of the employees in question. These include employees in other departments/branches and in support roles, e.g. IT. Our employees act in accordance with our instructions and are bound by confidentiality and non-disclosure obligations in handling your personal data. We may transfer your personal data to any third parties that sup-ply services to us (e.g. IT service providers, Partner schools) both within and outside Eurocentres.
 
Furthermore, personal data may be transferred to other companies which may (also) use such data for their own pur-poses. In such cases, the data recipient is legally responsible as the controller of the data. This would apply in the fol-lowing circumstances, for example:
  • Corporate management services, for example accounting or asset management
  • Advisory services, for example the services of tax advisors, lawyers, and management consultants, as well as the services of advisors in the fields of personnel recruitment and placement
  • IT services, for example in the areas of hosting, cloud services, the delivery of email newsletters, and data analysis and enhancement
  • Credit assessments, for example if you want to make a purchase on account
  • If we are required to transfer personal data to another company in relation to transactions contemplated or carried out by us, including company mergers or the acquisition or sale of individual parts of a company or its assets. 
  • We may disclose your personal data to third parties (e.g. to the courts and authorities within Switzerland and abroad) if this is required by law. We also reserve the right to process your personal data in order to satisfy a court order or for the purpose of enforcing or defending legal rights or claims or if we consider such processing to be necessary on any other legal grounds. We may also disclose your personal data to other parties involved in any proceedings.
  • If we transfer claims against you to other companies, such as collection agencies.


4. When Do We Transfer Your Personal Data Abroad?

The recipients of your personal data may be located abroad – including outside of the EU or EEA. The countries in question may not have laws in place that afford your personal data the same level of protection as provided in Switzerland or in the EU or the EEA. In transferring your personal data to such a country, we are required to ensure the protection of your personal data in a suitable manner. One means of doing so is to conclude data transfer agreements with the recipients of your personal data that ensure the required level of data protection. Please contact us if you would like a copy of our data transfer agreements.


5. How Do We Process Personal Data in relation to websites and email newsletters? 

When you visit and/or use our websites, we will process technical data, e.g. information on the time you accessed our website, the duration of the visit, the pages accessed, and the end device used (tablet, PC, smartphone, etc.), to enable us to provide the website, for reasons of IT security, and to improve user-friendliness. In addition, we use "cookies", files that are stored on your end device (tablet, PC, smartphone, etc.) when you visit our website, as well as similar technology. Several cookies are required for the functionality of the website and are deleted automatically following the visit. We use other cookies to save settings (e.g. language selection) for subsequent visits, to obtain anonymous statistics regarding website use and in order to customize website content. We may also use cookies on partner websites in order to display advertisements that may be of interest to you and evaluate your response to such advertisements. However, the relevant partner will not receive any personal data concerning you as a result.
 
We also use cookies of third-party providers enabling them to collect information they may require for the purpose of providing services. We will not transfer any personal data to such third parties. However, third parties may collect in-formation on your use of our website to facilitate the provision of their services. This primarily involves statistical evaluations of website use. However, third-party providers may, in certain circumstances, combine information gathered about you with data from other websites you have visited and use this information for their own purposes (e.g. to manage advertising on partner sites of the providers concerned). The provider concerned may be able to identify you if you have registered with that provider. Any such processing of your personal data will be undertaken under the responsibility of the provider in accordance with its own data protection rules. One such example of statistical analysis is the Google Analytics service provided by Google in the US. Google uses cookies to collect information about your behavior on our website and the end device (tablet, PC, smartphone, etc.) used for this purpose, e.g. details of your browser, the website from which you accessed our website, the name of your provider, your IP address, the date and time you accessed the website, websites visited, duration of the visit and, where applicable, visits to other websites and apps. We receive analyses from Google based on this information. Google stores this information in the US. However, your IP address will be shortened beforehand within the EU or EEA. You can prevent the use of Google Analytics by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout
 
If we distribute newsletters by email, we may be able to establish whether or when you opened the email, allowing us to assess your use of the email and provide offers that better match your interests. You can stop the processing of such data in your email program.
 
You can prevent the use of the technologies specified: You can set your browser to prevent cookies from being accepted and delete any cookies stored and can uninstall or configure apps not to use cookies or to reject them.  You can also adjust the settings in your email program to ensure that information on email use is not transmitted. 
 
Our websites also incorporate functions from social networks such as Facebook, Twitter, YouTube, Google+,  and Instagram. These functions are disabled by default. Enabling such functions may allow social network providers to log your visit to our website. Such providers may use this information for their own purposes, under their own responsibility and in accordance with their own data protection rules.
 

6. Do We Conduct Profiling and Use Automated Decision-Making? 

"Profiling" refers to a procedure during which personal data is processed on an automated basis in order to as-sess, analyze, or predict personal aspects, for example an individual's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. We often conduct profiling, for example in analyzing shopping behavior, selecting job applicants or evaluating contractual partners, etc.
 
"Automated decision-making" refers to any decision that is made on an automated basis, i.e. with no relevant human influences, and may have negative legal implications or other similar adverse consequences for you. We will provide separate information on any automated decision-making deployed by us in specific cases, insofar as such information is legally required.
 

7. For How Long Do We Store Your Personal Data?

We store your personal data in a personalized form for as long as it is required for the specific purpose for which it was collected. In the case of contracts, personal data is stored for at least the duration of the contractual relationship. We also store personal data if we have a legitimate interest in doing so, e.g. for documentation and evidential purposes or to safeguard and defend legal rights. We also store your personal data if it is subject to a statutory retention requirement.
 

8. How Do We Protect Your Personal Data?

We take appropriate technical measures (e.g. encryption, pseudonymization, record keeping, access restrictions, data backups) and organizational measures (e.g. instructions issued to employees, confidentiality agreements, audits) in order to safeguard your personal data, protect you against unauthorized or unlawful processing activities, and to address the risk of loss, unintentional changes, inadvertent disclosure, or unauthorized access. In general, however, security risks cannot be completely ruled out; certain residual risks are unavoidable in most cases.
 

9. What Rights Do You Have in Connection with the Processing of Your Personal Data?

You may object to the processing of your personal data at any time, especially to data processing related to direct advertising (e.g. advertising emails).
Under the law applying to you, you also have the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to object to the processing of data, and the right to receive personal data that you have provided to us in a readable format and free of charge. You also have the right to withdraw your consent, which will not affect the lawfulness of processing based on consent before its withdrawal. You can also lodge a complaint with the competent data protection authority.
 

10. What Else Do You Need to Bear in Mind?

We process your personal data in particular on the basis of the following principles:
  • the conclusion of a contract with the data subjects or for pre-contractual measures requested by the data subjects;
  • legitimate interests: these include, for example, interests in connection with customer support and com-munications with customers, including outside the framework of a contract; interests in the performance of marketing activities; our interest in getting to know our customers and other individuals better; our interest in improving existing products and services and developing new ones; our interest in facilitating intra-Group management and communication, which is necessary for a Group that requires cooperation between parties; our interest in combating fraud, for example in online shops, and in the prevention and investigation of offenses; our interest in protecting customers, employees and other individuals and data, as well as secrets and assets of Eurocentres; our interest in ensuring IT security, especially in connection with the use of websites, apps and other IT infrastructure; our interest in safeguarding and organizing business operations, including the running and further development of websites and other systems; our interest in ensuring corporate management and development; any interest in selling or purchasing companies, parts of companies, or other assets; any interest in the enforcement or defense of legal rights and claims; and our interest in complying with Swiss law and internal rules and regulations;
  • consent provided by you where we have separately requested such consent;
  • compliance with legal requirements.
Incidentally, there is no general obligation to disclose personal data to us unless you have entered into a contractual relationship with us that establishes such an obligation. We will, however, be required to collect and process any per-sonal data that is necessary or legally prescribed for the purposes of commencing and performing a contractual relationship and meeting related obligations. Otherwise, it will not be possible for us to conclude or continue the contract in question. It is also necessary, in practice, to process log data and certain other types of data in connection with website use. In relation to any communications with us, it is also necessary for us, as a minimum, to process personal data that you transfer to us or that we transfer to you.
 

11. Changes to this Privacy Policy

This Privacy Policy may be updated over time, especially if we change our data processing activities or if new legal provisions become applicable. We will actively inform individuals whose contact details are registered with us of any material changes, provided that we can do this without disproportionate effort. In general, however, the version of the Privacy Policy in force at the time at which the data processing activity in question commences is applicable.
 

Cookie Policy for Eurocentres

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, Google+, Youtube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: info [at] eurocentres [dot] com (info [at] eurocentres [dot] com)

Phone: +41444855040
 

UK Policies

Our Mission Statement:
Eurocentres is fully committed to making every language stay abroad a successful and fulfilling experience for every single course participant, irrespective of their linguistic or cultural background.

Admissions, Discipline and Exclusions: Your obligations as a student at Eurocentres.pdf
Questions, problems or complaints.pdf
Special Education Needs and Disabilities (SEND) Policy.pdf
Summary of Policy on safeguarding under 18 year olds in UK Schools.pdf
Summary of Policy on Health and Safety in UK Schools.pdf

For more details about our UK policies please contact us at our UK Head Office:
Eurocentres - Foundation for Language and Educational Centres
56 Eccleston Square
London SW1V 1PH
GB

If you wish to contact our Zurich Head Office:
Eurocentres - Foundation for Language and Educational Centres
Seestrasse 247
8038 Zurich
CH
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