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IELTS FAQ

Before your test:

How do I apply for an IELTS test?

  1. Log on here.    
  2. Fill in the application form with all your details online.
  3. Then send the following documents:
  • A photocopy of your passport, signature page (if not included in the first page of passport).
  • Request online payment link. Alternatively, complete the Payment Form or send a postal order payable to “Eurocentres” (we do not accept cheques). Please email us all your documents first and then we will email you a payment link.

Email the documents to us in PDF file, Word or Paint (ielts [at] eurocentres [dot] com). Once we have processed your documents and payment, you will be emailed a confirmation letter. You have only 24hrs to send us your documents and contact us regarding payment. If we do not hear from you, we will not email you the payment link and we will cancel your reservation. If you are booking for an exam with less than 7 days before the exam, you must send us your documents and request payment link by 4pm the same day that you made your reservation.

How much is the exam?

The exam fee for 2017 is £160.

What exam module should I take?  Academic or General Training?

If you are not sure, you should speak to the institution or body that has requested an IELTS test from you and ask which one they require. Please see below a guideline for your information:

  • The Academic module is for people who want to study an undergraduate or postgraduate degree course, or who wish to register with a professional body.
  • The General Training module focuses on basic survival skills in a broader social and educational setting. General Training is suitable if you are joining a training programme or doing work experience in English speaking countries, but is not designed for degree level. This module is also suitable for those wishing to emigrate to Australia, Canada, New Zealand and the UK

What proof of identification can use to book for an IELTS exam?

According to British council regulations candidates must have one of the following documents:  Current passport /EU national ID or UK Resident permit.
We cannot accept passport copies even if they are certified by a solicitor, driving licences, national insurance cards, work/students cards or home office letters. If you don’t have your passport but you have an ARC card, please contact us and we will explain what to do next.

Do you sell any books to prepare for IELTS exam?

Yes, we do. We have a wide range of books for sale. Please click here to see our books. To order a book, please email us at ielts [at] eurocentres [dot] com.ielts [at] eurocentres [dot] com ( )

I have applied but I have not received the payment link?

Please note that candidates must request the link by email at ielts [at] eurocentres [dot] com. They are not sent automatically. The payment link will be sent from a different email address (eurocentres [at] link2saferpay [dot] com) so please check your junk box if you do not receive anything by the next day .YOU WILL HAVE ONLY 24 HOURS TO PAY FOR THE EXAM once the payment link has been sent. If you have a Gmail account, sometimes the link turns up in the PROMOTIONS folder.  If you find the payment link in the junk/spam box, please move it to your inbox before you try to do the payment as the payment link will not work.

When will I receive my confirmation letter?

Candidates are sent a confirmation letter, timetable and map for the exam venue within 24 hours of payment. Please contact us straight away if you do not receive anything within that time.

I need to send my passport to the Home Office, but I have my IELTS test coming up - what should I do?

Please wait until you have sat the exam in order for you to send your passport away. If you have already sent your passport away, you should contact the Home Office and request to have it returned to you for the exam day. Eurocentres is not able to make or accept certified copies of passports. If you do not have your original passport on the day of the exam, you will not be allowed to sit the exam.

How do IELTS band scores relate to the common European Framework (CEF) levels?

For more information and guidance about the scores, please click here.

What if I am late for the test or can’t make it due to an emergency?

Please note that is candidates’ responsibility to be at the exam venue on time. On the exam day the doors open at 8:30am and we close the doors at 9:40am. Candidates that arrive late will not be allowed to sit the exam and they will lose their exam fee. For emergencies on the exam day, you can ring our emergency number from 8:30am till 5PM (on the exam day only).
Eltham: 07936 269 912
London Central: 07903 436 850
Brighton: 07903 436 662

If you were unable to attend the exam due to an emergency, please contact the office on the Monday after the exam at ielts [at] eurocentres [dot] com. Once you explained what happened, we would be able to advise you on what you need to do next.

Can I transfer my test to a different date?

Yes, it is possible. However, the notice period is 5 weeks before the exam. Any changes in the booking must be notified in writing. There is a £30 transfer fee that candidates must pay in full before we can confirm the transfer. If you book for an exam with less than 5 weeks you cannot transfer to another exam date. Click here to download form.

What do I need to do if I want to cancel my exam?

Any changes in the booking must be notified in writing 5 weeks before the exam for a refund of the test fee minus £30 admin charge. Please note that candidates who booked for an IELTS exam with less than 5 weeks cannot get a refund. Click here to download form.

Are there any age restrictions for taking IELTS exam?

The IELTS test is not recommended for candidates under the age of 16. However it is left to the discretion of each individual. You can still register for an IELTS exam even if you are under 18.
If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day. Please download an IELTS Consent Form, which can be found here
. You must email this form to our office at ielts [at] eurocentres [dot] com before we can confirm your booking. Please take note that if you are under 18 and you do not have a consent form with your application documents, you will not be allowed to take the test.

What should I do if I have a special requirement on the exam day?

Test centres make every effort to cater for candidates with special requirements, to enable them to best understand questions and tasks and to give their answers. It is our aim for the language level of all candidates to be assessed fairly and objectively.
If you require a modified version of the test, e.g. Braile, you must give the test centre three months notice. This notice period is necessary for the modified test version to be prepared.
If your circumstances require special administrative arrangements only to be made e.g. extra time, you must give the test centre six weeks notice with an original medical report in English. Medical certificate must not be older than 2 years. Please contact our office at
ielts [at] eurocentres [dot] com so we can provide you with more information.

Can I refuse to have my photo and finger scan taken on the exam day? Does this apply to minors?

Candidates that booked for an IELTS exam cannot refuse to have their photo and finger scan taken as they must agree to this before they can book for an IELTS exam. You will find this snippet of information in the terms and conditions.
Please click
here for more information about Identity verification.This regulation also applies to under 18s. If you are under 18, we require permission from your parent or a legal guardian to allow us to capture your photo and finger scan during the registration process on the exam day. Please download an IELTS Consent Form, which can be found here. You must email this form to our office at ielts [at] eurocentres [dot] com before we can confirm your booking.

After your test:

When do I get my test results?

Results should be ready for collection 13 days after the exam. You must bring your ID and present it when collecting your results. Results for any of our exam venues can only be collected from our Eltham office (Eurocentres Eltham, 70 Court Road, London SE9 5NP). They will only be available for collection on 13th day from 9am until 3pm. After 3pm all results that have not been collected will be posted.  

  • Please note that it is the responsibility of the candidate to provide the correct postal address, including a postcode, when booking for an exam. Candidates who provide a wrong or incomplete address that results in the loss of their certificate will be required to pay £20 in order to obtain a new certificate.
  • Candidates who fail to notify us that they have not received the results within a month of the release date will have to pay £20 to get a new certificate.

Results cannot be faxed, emailed or given by telephone for security reasons.

Can I check my results online?

Yes, you can. Results would be available from the 13th day after the exam. Please note that they will only be available online for 40 days.  To check results online, please go back to our main page and click on check exam results.

Can I send someone to collect my results on my behalf?

Yes, this is possible however you must do the following:

  • You must inform the IELTS office beforehand at ielts [at] eurocentres [dot] com. We will not give out your results to anyone even if the candidate is under 18 unless we have been informed in writing by the candidate. You need to provide their full name.
  • The person collecting results needs to bring a copy of your ID as well as their own original ID and present both documents when collecting your results.

I need to send copies of my results to a university or government office. What should I do?

Candidates are entitled up to 5 free copies of their results to be sent directly from our centre to universities or government bodies. Please fill in the extra results request form and email it to us at ielts [at] eurocentres [dot] com. It will take 24 hours for us to process your request.
Some universities or bodies are registered with the British Council to access your results through the IELTS results verification website. You will only need to provide your TRF number which is at the bottom of your certificate. If you are not sure that they can access your results online, please feel free to contact us and we can check this information for you. Once you have used up your 5 free copies, we will charge £20 for any extra copy that you request.

I have lost /damage my IELTS certificate. Could I get a new certificate?

Yes, that is possible. However, you will need to pay £20 replacement fee per certificate.

  • Candidate may request up to 2 additional TRFs under conditions such as damage or loss.
  • No proof for loss or damage needs to be provided.
  • Submissions for additional TRF must be made in writing to the centre with a copy of ID document used on the test day.  

What should I do if I want to appeal my test results?

  • Candidates may apply for a re-mark (Enquiry on Results) at our Eltham School. This must be done within six weeks of the test date. The candidate can choose which modules are re-marked. The fee for this is £60, which will be refunded should the score on any module be increased. An Enquiry on Results can take up to 10 weeks to complete.
  • Candidate must submit original certificate and the enquiry on results form filled in to the Eltham office either by post or in person. You can pay for this service via online (by requesting a payment link via email)  or Postal order ( please make it payable to Eurocentres) . We do not accept cheques. You can also pay in cash if you apply in person.
  • Once the original documents have been received, we will process your request within 24hours.
  • All the work that candidates produce on the exam day is property of the British Council as per the terms and conditions that candidates have agreed to at registration. Therefore, we are unable to provide any feedback to candidates on their performance.

Click here to download the Enquiry on Results form.

I would like to complain about the service provided by Eurocentres. What should I do?

If you are unhappy with any aspect of Eurocentres IELTS Test Centre service and wish to make a complaint, you can do so by sending a letter of complaint to our office at ielts [at] eurocentres [dot] com detailing the problem. Alternatively, you can complete a Candidate Complaint Form on the day of your test. Any complaints about the test day itself should be made on the day of the test. As per the British council regulations we cannot accept any complaints once the results have been released.

Cannot find the answer to your question? Please call us on +44 (0)208 297 1488 or email us your question at ielts [at] eurocentres [dot] com.

Need help? Questions?

Call us 020 8297 1488 (during office hours, Tuesday-Friday 12:00-16:00) or send us an email at ielts [at] eurocentres [dot] com (we will reply to queries within 24 hours).

Check Exam Results

You can check your results online. You will need to provide the following information to check results online:

  • Test date
  • Date of birth
  • ID number
  • Candidate number
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